About Service

Our approach to service is different because we recognize that technology doesn’t always work the way you want and usually breaks at the most inopportune times. We pride ourselves on resolving more than 70% of our service calls on the first visit. And, those service tickets are closed on average in 2.4 days. If you have complex systems that need maintenance and support we would be happy to create a custom service plan and add you to our list of Immediacare clients who receive regularly scheduled visits along with increased response times and support levels.

  • Service for new and existing clients (Response times vary based on contractual agreements)
  • SLA's available with 2 hour response times
  • Monthly and quarterly reporting on service tickets
  • Fastest response times in the Southwest
  • Email, web and phone communication
  • Industry certified technicians & programmers
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