How Our Clients Score Us
We believe in 100% transparency. The scores represent the percentage of those who would recommend Immedia to friends and colleagues. Every comment we have received, both positive and negative, is displayed below with the most recent at the top. In April of 2020 we began collecting this feedback and will update it weekly with the newest comments listed first. The survey is sent to our clients at three points during every project and after every service call. For each response Immedia donates a dollar to a local charity. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!
Score Over The Last 90 Days: 95.83
Sales Team
83 total responses
85.71
Client Feedback:
August 16, 2021
Yes, I have referred Immedia to lots of people because they are an amazing group of people that will bend over backwards to get their clients what they need.
August 16, 2021
Meets or exceeds expectations consistently!
August 12, 2021
Did a great job in understanding our need, and then flexing to numerous adjustments
Project Team
96 total responses
Client Feedback:
93.75
September 18, 2021
Your team is always the BEST! I am pretty behind on any technological advances and every time the IMMEDIA team is here, they always take the time to explain (in terms I can understand) what the issue is/was and how they fixed it. Thank you so much!!
September 17, 2021
As always, the team was professional and did a great job!
September 3, 2021
Staff was excellent to work with from the tech who came on site to diagnose the issue to the techs that installed the equipment. And sales was amazing, we had started this prior to the pandemic and during the year + that we were not allowed to come into the office I never once felt pushed to complete our purchase and install. Very professional and polite always. Great company to work with.
Service Team
305 total responses
Client Feedback:
90.16
September 2, 2021
Tech was on time. Completed the work and came to let me know everything was working properly. He also took the time to help me with a concern of a co-worker when using the conference room. Always appreciate the Immedia service techs!
September 2, 2021
...because you guys ALWAYS rock!
September 1, 2021
The team was very detailed and fixed all issues. We are very thankful and appreciate the team. Ty kindly.
