How Our Clients Score Us: 92.75

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

95 total responses
85.71
Client Feedback:
January 18, 2022
Cody was helpful and responsive throughout the process.
December 17, 2021
We have been working with Immedia for more than a decade, and we have always been impressed with your sales and service teams. Keep up the good work.
December 1, 2021
You rock.

Project Team

111 total responses
Client Feedback:
93.75
January 26, 2022
I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.
January 13, 2022
Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.
December 15, 2021
The job was done well, but the communication was seriously lacking. I was told to meet the team at our office space at 6 AM. So, I showed up 10 minutes before 6. No one showed up until 7 AM. When I asked the team about it, they told me the job got rescheduled, but no one told me it got rescheduled. So, I had to be at a job site at 6 AM on my day off for no reason. I could have waited an hour. Like I said earlier, the job was done well, but there was definitely a lack of professionalism in communication, and for that, I blame the project manager.

Service Team

391 total responses
Client Feedback:
90.16
January 11, 2022
He is a very professional and courteous tech.
January 6, 2022
The team was extremely responsive and quickly resolved our issue. I was pleasantly surprised with the level of attention and and coordinating communications.
January 5, 2022
Denny is very helpful and very professional. Hopefully this latest fix will be the last one.