How Our Clients Score Us: 100%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

159 total responses
85.71
Client Feedback:
June 30, 2025
Jared worked diligently to help nail down the correct scope of work. We rely on Immedia as a partner for A/V, and the willingness to revise and make adjustments when under the gun helped us to win the project together.
June 2, 2025
Carl is my hero and was great to work with!
Caruso Construction
April 14, 2025
Immedia consistently answers our questions and works with those of us who have little to no understanding of this technology. They are patient and consistently check in with us.

Project Team

160 total responses
Client Feedback:
93.75
April 28, 2025
The installation teams did an amazing job, they were professional, and the finished product was exceptional. My only reasoning for a 9 was there was a task that was missed, but was immediately addressed, so no negative impact to the business.
August 1, 2024
The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.
Astronautics
May 16, 2024
The team was reliable, effective and easy to work with. Great experience all around.

Service Team

637 total responses
Client Feedback:
90.16
May 29, 2025
Fast dependable service.
May 23, 2025
Josh is always great when he comes to do service at the smelter. Thanks for taking care of us.
May 22, 2025
Scheduling was fast, issue was resolved quickly and easily with my team. Could not have asked for better for our first engagement with support. Thanks!