How Our Clients Score Us
We believe in 100% transparency. The scores represent the percentage of those who would recommend Immedia to friends and colleagues. Every comment we have received, both positive and negative, is displayed below with the most recent at the top. In April of 2020 we began collecting this feedback and will update it weekly with the newest comments listed first. The survey is sent to our clients at three points during every project and after every service call. For each response Immedia donates a dollar to a local charity. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!
Score Over The Last 90 Days: 94.85%
Sales Team
57 total responses
85.71
April 8, 2021
It's always a pleasure working with Immedia. They are always attentive to our needs and really know how to put the customer first!
April 2, 2021
It took a while to get an appointment and go over our needs. Once that was set, I was very pleased with the comprehensive way the program was outlined and presented, the choices, the open way you shared your expertise. I feel very comfortable that we will get the best service.
March 29, 2021
Everyone at Immedia is great to work with.
Project Team
74 total responses
93.75
March 22, 2021
Our installation went smoothly and on time. There was one thing missed in the planning stage of this project but the installation team was able to accommodate this without any issues or delays.
March 22, 2021
HR turned out wonderful. Thanks for all your work!
March 15, 2021
The job was done in a thoughtful, considerate way. The information has been updated all the time. customer service was wonderful.
Service Team
195 total responses
90.16
April 7, 2021
Quick, easy to understand good personality.
April 6, 2021
Keith was great!! Was able to get us all set up for our annual meeting quickly and we love the solution. thank you,
April 6, 2021
I have been impressed with the customer service and quick response to my calls/emails. On this instance I gave Immedia an 8 due to the delay in communication and resolution for this instance. I understand some of this may have been out of you control but appreciate the quick turnaround once the TV was picked up from onsite.
