Our Service & Support

We're Different.

Our approach to service is different because we recognize that technology doesn’t always work the way we want and usually breaks at the most inopportune times. We pride ourselves on resolving more than 70% of our service calls on the first visit. And, those service tickets that remain are closed on average in 2.4 days. If you have complex systems that need maintenance and support we would be happy to create a custom service plan and add you to our list of ImmediaCare™ clients who receive regularly scheduled visits along with increased response times and support levels.

  • Service for new and existing clients (Response times vary based on contractual agreements)
  • SLA's available with 2 hour response times
  • Monthly and quarterly reporting on service tickets
  • Fastest response times in the southwestern United States
  • Email, web and phone communication
  • Industry certified technicians & programmers
We've Got You Covered.

In order to provide our customers with the premier level of service and care that they deserve we have partnered with like-minded AV integrator around the United States. Whether you are located in the Valley of the Sun in Arizona or the Lehigh Valley in Pennsylvania, Immedia has you covered!