How Our Clients Score Us: 82%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

109 total responses

85.71

Client Feedback:

July 14, 2023

Clear, timely communication.

May 4, 2023

Consistency on pricing.

April 12, 2023

Victoria was very responsive and worked hard to make a quote happen within specific time constraints.

Project Team

118 total responses

Client Feedback:

93.75

July 16, 2023

Great customer service and contact with keeping client updated

June 15, 2023

Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

Service Team

456 total responses

Client Feedback:

90.16

July 24, 2023

Your service techs have always been very helpful and nice. Appreciate it.

July 19, 2023

It's a pleasure working with Brandon. Not only does he correct our issues I learn something from him.

June 20, 2023

Great service and quick response

Vixxo