How Our Clients Score Us: 94.62

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

83 total responses
85.71
Client Feedback:
August 16, 2021
Yes, I have referred Immedia to lots of people because they are an amazing group of people that will bend over backwards to get their clients what they need.
August 16, 2021
Meets or exceeds expectations consistently!
August 12, 2021
Did a great job in understanding our need, and then flexing to numerous adjustments

Project Team

98 total responses
Client Feedback:
93.75
September 18, 2021
Your team is always the BEST! I am pretty behind on any technological advances and every time the IMMEDIA team is here, they always take the time to explain (in terms I can understand) what the issue is/was and how they fixed it. Thank you so much!!
September 17, 2021
As always, the team was professional and did a great job!
September 3, 2021
Staff was excellent to work with from the tech who came on site to diagnose the issue to the techs that installed the equipment. And sales was amazing, we had started this prior to the pandemic and during the year + that we were not allowed to come into the office I never once felt pushed to complete our purchase and install. Very professional and polite always. Great company to work with.

Service Team

331 total responses
Client Feedback:
90.16
October 14, 2021
Always responsive and easy to work with. Thank you for the excellent customer service.
October 12, 2021
Dylan was fantastic about addressing the issue at short notice! Very impressed!
October 11, 2021
Tech was courteous and professional and kept up update on what was going on.