How Our Clients Score Us: 92%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

98 total responses

85.71

Client Feedback:

February 21, 2023

Immedia is ALWAYS a 10 for us! Always there when we need, even with short notice. Solid Partner!

January 3, 2023

Carl and Cody showed interest in our technical and financial situations and presented solutions that met the needs of both.

January 18, 2022

Cody was helpful and responsive throughout the process.

Project Team

112 total responses

Client Feedback:

93.75

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

January 13, 2022

Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.

Service Team

404 total responses

Client Feedback:

90.16

March 17, 2023

We have found the Immedia technicians to be knowledgeable and professional and they care about our system needs.

March 14, 2023

Technician(s) were very professional and knowledgeable.

February 23, 2023

On time, quick and thorough diagnosis and a quick resolution! Great service call.

Basha, Ike