How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

156 total responses

85.71

Client Feedback:

February 22, 2025

Excellent service and experience. Highly recommend.

February 11, 2025

I wanted to express my appreciation for the exceptional service provided by the Immedia team, particularly. We encountered a last-minute issue with our AV equipment and requested last minute installs. The team's quick thinking and problem-solving skills were invaluable. Their professionalism and dedication were truly impressive, and it ensured the success of our event. Thank you again!

January 7, 2025

Stephanie and team have been prepared and on time with deliverables. The owner is relying on the Greystar property management team to guide decisions that relate to AV, and they have agreed with the design choices Immedia has made thus far. Everyt(more...)

Project Team

159 total responses

Client Feedback:

93.75

August 1, 2024

The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.

Astronautics

May 16, 2024

The team was reliable, effective and easy to work with. Great experience all around.

March 13, 2024

Everyone I was in contact with at each of the installs was respectful and polite. They explained each piece and answered all of our questions thoroughly. We appreciated the user guides as well.

Service Team

607 total responses

Client Feedback:

90.16

March 24, 2025

Our technician Joe did a wonderful job of troubleshooting and diagnosing the problems we were having. We were very grateful to have his help as well as the check-ins from Steve who ensured that we were taken care of.

March 5, 2025

Great support and response time.

March 4, 2025

The service call was promptly answered. Despite their technicians being occupied with other issues, they managed to assist us between jobs. Not only did they resolve the issue, but the technician also provided tools and instructions to help me troubleshoot and resolve future issues independently.