How Our Clients Score Us: 92.75

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

95 total responses
Client Feedback:
December 1, 2021
You rock...and roll!
November 8, 2021
Always great working with this Immedia team! Professional, courteous, and knowledgeable.
November 3, 2021
Professional, conscientious, committed.

Project Team

111 total responses
Client Feedback:
January 26, 2022
I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.
January 13, 2022
Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.
December 15, 2021
The job was done well, but the communication was seriously lacking. I was told to meet the team at our office space at 6 AM. So, I showed up 10 minutes before 6. No one showed up until 7 AM. When I asked the team about it, they told me the job got rescheduled, but no one told me it got rescheduled. So, I had to be at a job site at 6 AM on my day off for no reason. I could have waited an hour. Like I said earlier, the job was done well, but there was definitely a lack of professionalism in communication, and for that, I blame the project manager.

Service Team

391 total responses
Client Feedback:
January 27, 2022
Brandon was so helpful and went above and beyond helping with other questions. Thank you!
January 21, 2022
PM scheduled prior to having tech come out to update service of 2 mics in Gisi Hall. Experienced difficulty somewhat with mics, however unaware of outdated Firmware at time of PM causing additional services to be checked and completed. Denny did a great job and appreciate his time and expertise.
January 11, 2022
Denny was great help!