How Our Clients Score Us

We believe in 100% transparency.  The scores represent the percentage of those who would recommend Immedia to friends and colleagues.  Every comment we have received, both positive and negative, is displayed below with the most recent at the top.  In April of 2020 we began collecting this feedback and will update it weekly with the newest comments listed first.  The survey is sent to our clients at three points during every project and after every service call.  For each response Immedia donates a dollar to a local charity.  If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Score Over The Last 90 Days: 94.85%

Sales Team

57 total responses
85.71

Client Feedback:

March 8, 2021
I've worked with Immedia for many years and the customer service has always been outstanding. I appreciate the quick response and service turn-around I've been getting from my account manager and service reps. I look forward to a continued partnership with Immedia.
January 25, 2021
Todd and Colin surprised me with how quickly they were able to get this room built, even due to its smaller size. Kudos to those who did all the prep work since even thought I don't see that part of the project it affects the outcome while on site. I look forward to working with you in the future. Thank you.
January 21, 2021
Cody and team was wonderful to work with. We had to make a few changes and they were on it quickly.

Project Team

74 total responses
93.75

Client Feedback:

March 22, 2021
Our installation went smoothly and on time. There was one thing missed in the planning stage of this project but the installation team was able to accommodate this without any issues or delays.
March 22, 2021
HR turned out wonderful. Thanks for all your work!
March 15, 2021
The job was done in a thoughtful, considerate way. The information has been updated all the time. customer service was wonderful.

Service Team

195 total responses
90.16

Client Feedback:

April 9, 2021
Fast response time.
April 9, 2021
Though the issue isn't 100% resolved. Dylan is a fantastic Tech, as is the techs I have worked with so far. Dylan was able to clearly discuss the issues and give direction on my next course of action to getting this repaired.
April 9, 2021
Ben Crow did a fantastic job as usual. THANK YOU!