How Our Clients Score Us: 82%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

109 total responses
Client Feedback:
February 21, 2023
Immedia is ALWAYS a 10 for us! Always there when we need, even with short notice. Solid Partner!
January 3, 2023
Carl and Cody showed interest in our technical and financial situations and presented solutions that met the needs of both.
January 18, 2022
Cody was helpful and responsive throughout the process.

Project Team

118 total responses
Client Feedback:
July 16, 2023
Great customer service and contact with keeping client updated
June 15, 2023
Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.
January 16, 2023
I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

Service Team

456 total responses
Client Feedback:
July 24, 2023
Your service techs have always been very helpful and nice. Appreciate it.
July 19, 2023
It's a pleasure working with Brandon. Not only does he correct our issues I learn something from him.
June 20, 2023
Great service and quick response