How Our Clients Score Us: 70.3%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

116 total responses
85.71
Client Feedback:
September 29, 2023
I have found Immedia's Sales team to be responsive to our organization's needs and proactive in leading cross-functional changes within Immedia to improve project implementations and service support performance.
September 7, 2023
Dependability and Reliability...You guys are doing great! Thanks!
July 14, 2023
Clear, timely communication.

Project Team

140 total responses
Client Feedback:
93.75
January 10, 2024
Great team. Ryan is incredibly average but I can look past that. 😃
January 4, 2024
Ryan and John really handled our installation beautifully in a timely and experienced manor.
December 13, 2023
The positive score we have given is a true reflection of our satisfaction with the excellent workmanship and the high standards demonstrated throughout the project.

Service Team

530 total responses
Client Feedback:
90.16
February 7, 2024
Clear communication and attention to detail.
February 5, 2024
The fast and knowledgeable service I received
January 30, 2024
We always receive great service from the techs! Thank you!