Downtime happens.
ImmediaCare means being prepared, not panicked.
So you return to uptime fast.

From boardrooms to lobbies, training rooms to ballrooms — we keep your workplace technology online with 24/7 support, guaranteed response times, and loaner equipment that fills the gap before downtime sets in.

Book 15-Minute Discovery Call

24/7 Call Desk

Real people, ready anytime. No bots, no queues, no wondering who’s responsible.

Guaranteed Response

Pick your SLA — 4 hours, 1 day, or 2 days. Clear timelines, no surprises, no tickets gathering dust.

Loaner Equipment

If something breaks, we drop in replacements immediately. No downtime. No productivity gaps.

Largest AV Service Team in Arizona

Our experienced local team is already nearby, which means faster onsite support and fewer escalations.

How It Works

  1. Discovery & Assessment: We evaluate your systems and support needs.
  2. Onboarding & Baseline: We document infrastructure, escalation paths, and expectations.
  3. Ongoing Expert Care: Proactive maintenance, guaranteed response, and fast resolutions.

Plus, an Annual Strategic Review
Once a year, we sit down with you to review:

  • Support usage and trends
  • New system needs or additions
  • Optimization opportunities
  • SLA performance and upgrades

Your plan adapts as your business evolves — so you’re always covered.

Book 15-Minute Discovery Call

100+

Cases resolved each week

4 Hours

Average response time

1 Day

Average resolution time

8

Dedicated AV service specialists

What’s Included

Coverage that goes beyond warranties — we handle it all.

Complete Coverage: From failed devices to manufacturer RMAs, we handle repairs and replacements for your covered equipment so you’re not stuck chasing vendors.
Dedicated Service Team: You get a consistent team of coordinators and mobile technicians who know your spaces and your expectations.
Complete Labor Coverage: Every service call, troubleshooting visit, and onsite repair is included — no hidden labor fees showing up later.
Shipping & Logistics: We manage and cover shipping costs for parts, repairs, and replacements so you’re never slowed down by paperwork.
Guaranteed Onsite Response Time: Choose the SLA that fits your business (4 hours, 1 business day, or 2 business days) and know exactly when help will arrive.
Audiovisual Consumables: Everyday components like cables, connectors, and adapters are stocked and maintained so they never become the weak link.
Preventative Maintenance: We don’t just wait for problems — our regular system checks catch issues before they interrupt your workflow or events.
Loaner Equipment: If something critical fails, we provide a replacement right away so you stay productive while repairs are underway.
Prioritized Ticketing (24/7 Call Desk): Submit a request anytime, day or night, and it jumps to the front of the line with our around-the-clock service desk.
Equipment Recycling: When gear reaches end-of-life, we handle safe, compliant disposal — one less thing for your team to worry about.

Optional Add-Ons

Upgrades that give you even greater peace of mind.

Remote Monitoring: Real-time system alerts and proactive detection of issues before your team notices them.
Subscription Management: We track and manage your software and service renewals so nothing lapses.
Meeting Support: Onsite technicians available for high-stakes meetings, trainings, or hospitality events where failure isn’t an option.
Book 15-Minute Discovery Call

Trusted by Leading Teams and Venues

Real feedback from the teams who count on us every day.

"Always easy to get ahold of someone and get someone out when needed. Brandon was super thorough with resolving the issue. Professionalism A+, Skill/explanation A+. Time it took to resolve the issue A+ He took some time to work on an extra issue with me that wasn't exactly part of the ticket. Steve was great with the follow up to show a full summary of what we worked on with the tech. Great service as usual, please keep it up!"

Garrett Corral
Water Infrastructure Finance Authority

"Our service technician Joey was knowledgeable, friendly, and ensured he completed the job correctly even when it continued to present him with challenges. We are appreciative to be able to use our outdoor speakers that have not worked for a very long time. It is also thanks to Joey's referral to RC Lurie that we are able to use our stage lights again that have been down for years. Thank you to Joey and the Immedia team!"

Bayleigh Roth
Sunshine Residential Homes

"Josh is always so incredibly helpful. He knows our system so well and can troubleshoot just about anything we throw at him."

Kimberly Larson
Junior Achievement
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Frequently Asked Questions

Is this just a warranty?

No. Warranties cover parts. ImmediaCare covers labor, troubleshooting, logistics, and rapid response.

What if we already have an internal team?

That’s great — we’re not replacing them. We extend your team’s capacity with AV specialists, manufacturer connections, and local boots on the ground.

Do we really need this?

Most clients who try to manage issues on their own end up stuck or frustrated — standard AV or IT support only goes so far. Our service technicians are specialists who handle complex systems, logistics, and escalations every day. The result: faster fixes, fewer headaches, and tech that actually stays online.

What response times are available?

Choose from 4-hour, 1-business-day, or 2-business-day onsite response.

Do you support after-hours issues?

Yes. Our 24/7 Call Desk and emergency protocols mean full coverage.

How long does onboarding take?

Most systems can be onboarded within 2 weeks of discovery.

Can this cover multiple locations?

Yes. We support multi-site clients across Arizona and beyond.

8399 East Hartford Drive
Scottsdale, AZ, 85255
480.483.3399
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We are an enterprise-centric technology company that takes the challenges of managing networked-AV off the shoulders of IT. We own the issues associated with AV standards, asset management, remote monitoring, support, and security.
Hi, I’m Daniel 👋

I’d love to hear how your team handles service today — and where we can help. Drop me an email or give me a call.

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