How Our Clients Score Us: 91%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

163 total responses

85.71

Client Feedback:

June 2, 2025

Carl is my hero and was great to work with!

Caruso Construction

April 14, 2025

Immedia consistently answers our questions and works with those of us who have little to no understanding of this technology. They are patient and consistently check in with us.

February 22, 2025

Excellent service and experience. Highly recommend.

Project Team

161 total responses

Client Feedback:

93.75

August 12, 2025

Great experience from start to finish. Display is everything imagined. Looking forward to working with programming support to maximize the experience

Anazza Healthcare

April 28, 2025

The installation teams did an amazing job, they were professional, and the finished product was exceptional. My only reasoning for a 9 was there was a task that was missed, but was immediately addressed, so no negative impact to the business.

August 1, 2024

The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.

Astronautics

Service Team

652 total responses

Client Feedback:

90.16

April 21, 2025

David Kieler was outstanding. He was very knowledgeable and quick to identify the issue. He was readily available to take our call and guide our IT company through the resolution process. Because of his expertise and availability, the problem was successfully resolved. Thank you!

April 18, 2025

The tech did a great job while here. He came to the wrong address initially, but that worked out for the best anyway. Then while at the correct office, he kept in touch with me with what he was finding as he found it. So, great job!

April 15, 2025

Always easy to get ahold of someone and get someone out when needed. Brandon was super thorough with resolving the issue. Professionalism A+, Skill/explanation A+. Time it took to resolve the issue A+ He took some time to work on an extra issue with me that wasn't exactly part of the ticket. Steve was great with the follow up to show a full summary of what we worked on with the tech. Great service as usual, please keep it up!