How Our Clients Score Us: 80%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

163 total responses

85.71

Client Feedback:

June 2, 2025

Carl is my hero and was great to work with!

Caruso Construction

April 14, 2025

Immedia consistently answers our questions and works with those of us who have little to no understanding of this technology. They are patient and consistently check in with us.

February 22, 2025

Excellent service and experience. Highly recommend.

Project Team

161 total responses

Client Feedback:

93.75

August 12, 2025

Great experience from start to finish. Display is everything imagined. Looking forward to working with programming support to maximize the experience

Anazza Healthcare

April 28, 2025

The installation teams did an amazing job, they were professional, and the finished product was exceptional. My only reasoning for a 9 was there was a task that was missed, but was immediately addressed, so no negative impact to the business.

August 1, 2024

The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.

Astronautics

Service Team

656 total responses

Client Feedback:

90.16

April 9, 2021

Though the issue isn't 100% resolved. Dylan is a fantastic Tech, as is the techs I have worked with so far. Dylan was able to clearly discuss the issues and give direction on my next course of action to getting this repaired.

April 7, 2021

Quick, easy to understand good personality.

April 6, 2021

I have been impressed with the customer service and quick response to my calls/emails. On this instance I gave Immedia an 8 due to the delay in communication and resolution for this instance. I understand some of this may have been out of you control but appreciate the quick turnaround once the TV was picked up from onsite.