How Our Clients Score Us: 100%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

165 total responses

85.71

Client Feedback:

February 22, 2025

Excellent service and experience. Highly recommend.

February 11, 2025

I wanted to express my appreciation for the exceptional service provided by the Immedia team, particularly. We encountered a last-minute issue with our AV equipment and requested last minute installs. The team's quick thinking and problem-solving skills were invaluable. Their professionalism and dedication were truly impressive, and it ensured the success of our event. Thank you again!

January 7, 2025

Stephanie and team have been prepared and on time with deliverables. The owner is relying on the Greystar property management team to guide decisions that relate to AV, and they have agreed with the design choices Immedia has made thus far. Everyt(more...)

Project Team

164 total responses

Client Feedback:

93.75

May 28, 2026

As always, the project was ran smoothly!

August 12, 2025

Great experience from start to finish. Display is everything imagined. Looking forward to working with programming support to maximize the experience

Anazza Healthcare

April 28, 2025

The installation teams did an amazing job, they were professional, and the finished product was exceptional. My only reasoning for a 9 was there was a task that was missed, but was immediately addressed, so no negative impact to the business.

Service Team

670 total responses

Client Feedback:

90.16

April 24, 2025

The techs are very knowledgeable and get things up and running ASAP.

April 24, 2025

Our service technician Joey was knowledgeable, friendly, and ensured he completed the job correctly even when it continued to present him with challenges. We are appreciative to be able to use our outdoor speakers that have not worked for a very long time. It is also thanks to Joey's referral to RC Lurie that we are able to use our stage lights again that have been down for years. Thank you to Joey and the Immedia team!

April 23, 2025

Timely and Professional - fixed the issue promptly.