How Our Clients Score Us: 100%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

165 total responses

85.71

Client Feedback:

February 22, 2025

Excellent service and experience. Highly recommend.

February 11, 2025

I wanted to express my appreciation for the exceptional service provided by the Immedia team, particularly. We encountered a last-minute issue with our AV equipment and requested last minute installs. The team's quick thinking and problem-solving skills were invaluable. Their professionalism and dedication were truly impressive, and it ensured the success of our event. Thank you again!

January 7, 2025

Stephanie and team have been prepared and on time with deliverables. The owner is relying on the Greystar property management team to guide decisions that relate to AV, and they have agreed with the design choices Immedia has made thus far. Everyt(more...)

Project Team

164 total responses

Client Feedback:

93.75

May 28, 2026

As always, the project was ran smoothly!

August 12, 2025

Great experience from start to finish. Display is everything imagined. Looking forward to working with programming support to maximize the experience

Anazza Healthcare

April 28, 2025

The installation teams did an amazing job, they were professional, and the finished product was exceptional. My only reasoning for a 9 was there was a task that was missed, but was immediately addressed, so no negative impact to the business.

Service Team

670 total responses

Client Feedback:

90.16

November 3, 2025

I think Mark and his team always do a great job!

October 22, 2025

The service is great as always! The team finds the problems quickly, does a triple-check on making sure it's corrected and functioning, and always takes the time to explain the issue to me so I understand how to identify and troubleshoot the problem moving forward.

October 1, 2025

Programming was done exactly to our request AND while in the system, the mics were calibrated and leveled.