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How Our Clients Score Us: 91%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

163 total responses
85.71
Client Feedback:
February 11, 2025
I wanted to express my appreciation for the exceptional service provided by the Immedia team, particularly. We encountered a last-minute issue with our AV equipment and requested last minute installs. The team's quick thinking and problem-solving skills were invaluable. Their professionalism and dedication were truly impressive, and it ensured the success of our event. Thank you again!
January 7, 2025
Stephanie and team have been prepared and on time with deliverables. The owner is relying on the Greystar property management team to guide decisions that relate to AV, and they have agreed with the design choices Immedia has made thus far. Everyt(more...)
December 31, 2024
The Immedia Team continually evolves and adapts to meet the challenges of the present. I appreciate their efforts greatly in ensuring my team's success with them.

Project Team

161 total responses
Client Feedback:
93.75
August 12, 2025
Great experience from start to finish. Display is everything imagined. Looking forward to working with programming support to maximize the experience
Anazza Healthcare
April 28, 2025
The installation teams did an amazing job, they were professional, and the finished product was exceptional. My only reasoning for a 9 was there was a task that was missed, but was immediately addressed, so no negative impact to the business.
August 1, 2024
The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.
Astronautics

Service Team

652 total responses
Client Feedback:
90.16
April 24, 2025
Our service technician Joey was knowledgeable, friendly, and ensured he completed the job correctly even when it continued to present him with challenges. We are appreciative to be able to use our outdoor speakers that have not worked for a very long time. It is also thanks to Joey's referral to RC Lurie that we are able to use our stage lights again that have been down for years. Thank you to Joey and the Immedia team!
April 23, 2025
Timely and Professional - fixed the issue promptly.
April 23, 2025
Good service, knowledgeable technician
8399 East Hartford Drive
Scottsdale, AZ, 85255
480.483.3399
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We are an enterprise-centric technology company that takes the challenges of managing networked-AV off the shoulders of IT. We own the issues associated with AV standards, asset management, remote monitoring, support, and security.