How Our Clients Score Us: 90%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

163 total responses

85.71

Client Feedback:

February 11, 2025

I wanted to express my appreciation for the exceptional service provided by the Immedia team, particularly. We encountered a last-minute issue with our AV equipment and requested last minute installs. The team's quick thinking and problem-solving skills were invaluable. Their professionalism and dedication were truly impressive, and it ensured the success of our event. Thank you again!

January 7, 2025

Stephanie and team have been prepared and on time with deliverables. The owner is relying on the Greystar property management team to guide decisions that relate to AV, and they have agreed with the design choices Immedia has made thus far. Everyt(more...)

December 31, 2024

The Immedia Team continually evolves and adapts to meet the challenges of the present. I appreciate their efforts greatly in ensuring my team's success with them.

Project Team

161 total responses

Client Feedback:

93.75

December 10, 2023

Partnership. With the latest project, I felt that Immedia cared about the final outcome of the new AV.

November 28, 2023

Everyone was great to work with. There were some mix-ups but a resolution was found.

October 27, 2023

All teammates at Immedia have been very professional and helpful!

Service Team

661 total responses

Client Feedback:

90.16

January 23, 2026

He was able to get the music up and running. It's been down for months. He had some options for us to choose if wanted to update the system. He would submit as request for Mgmt. to look if we wanted to move forward.

January 8, 2026

Joe took care of the problem and explained what caused the issue.

January 8, 2026

Prompt service and got the problem fixed the first time