How Our Clients Score Us: 91%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

163 total responses

85.71

Client Feedback:

February 11, 2025

I wanted to express my appreciation for the exceptional service provided by the Immedia team, particularly. We encountered a last-minute issue with our AV equipment and requested last minute installs. The team's quick thinking and problem-solving skills were invaluable. Their professionalism and dedication were truly impressive, and it ensured the success of our event. Thank you again!

January 7, 2025

Stephanie and team have been prepared and on time with deliverables. The owner is relying on the Greystar property management team to guide decisions that relate to AV, and they have agreed with the design choices Immedia has made thus far. Everyt(more...)

December 31, 2024

The Immedia Team continually evolves and adapts to meet the challenges of the present. I appreciate their efforts greatly in ensuring my team's success with them.

Project Team

161 total responses

Client Feedback:

93.75

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

January 13, 2022

Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.

Service Team

652 total responses

Client Feedback:

90.16

November 25, 2025

Great service, timely response, and excellent communication. You guys never let us down.

November 7, 2025

Brandon was a huge help. Quick, knowledgeable, and friendly.

November 3, 2025

I think Mark and his team always do a great job!