How Our Clients Score Us: 100%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

165 total responses

85.71

Client Feedback:

December 31, 2024

The Immedia Team continually evolves and adapts to meet the challenges of the present. I appreciate their efforts greatly in ensuring my team's success with them.

December 30, 2024

Stephanie rocks! Very professional, adheres to schedule, and super sweet.

December 13, 2024

A quicker response from Sales on generating the proposal would have been appreciated. Even though Jason is super busy, he stepped in to expedite the proposal himself. Much appreciated.

Project Team

164 total responses

Client Feedback:

93.75

August 1, 2024

The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.

Astronautics

May 16, 2024

The team was reliable, effective and easy to work with. Great experience all around.

March 13, 2024

Everyone I was in contact with at each of the installs was respectful and polite. They explained each piece and answered all of our questions thoroughly. We appreciated the user guides as well.

Service Team

670 total responses

Client Feedback:

90.16

May 27, 2026

Immedia has always been a solid AV partner and goes the extra mile to ensure our business needs are met!

May 8, 2026

Joe, the tech, arrived on time, and although I was running late, he kindly waited for me. The issue in Zoom Room 5 was resolved, and he went above and beyond by running troubleshooting checks in the other rooms as well. Everything is now working properly. Thank you!

April 23, 2026

I truly appreciate the time, care, and thoroughness demonstrated by the technician during the service visit. Their professionalism was evident in every step of the process, and I was especially grateful for their willingness to clearly communicate and walk me through everything that was being done. They took the time to ensure I fully understood the work performed, which gave me great confidence that my concerns were being addressed properly. Thanks to their attention to detail and thoughtful approach, my issues were resolved efficiently and effectively. Overall, it was a positive experience, and I’m very thankful for the high level of service provided.