How Our Clients Score Us: 100%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

165 total responses

85.71

Client Feedback:

August 28, 2024

It appears that your team knows their stuff, which is refreshing.

June 6, 2024

The team, most importantly Thomas, was response to ours and the end users' requirements to get this project designed and sold.

May 31, 2024

Love that they are available and the knowledge they bring to the issues we have.

Project Team

164 total responses

Client Feedback:

93.75

April 30, 2021

Consistently great service from everyone we interact with at Immedia.

April 19, 2021

Great Tech, came in polite and knowledgeable. Installed new receiver, tested every input and also changed our inputs to custom text to the exact names of each device.

March 22, 2021

Our installation went smoothly and on time. There was one thing missed in the planning stage of this project but the installation team was able to accommodate this without any issues or delays.

Service Team

670 total responses

Client Feedback:

90.16

May 27, 2026

Immedia has always been a solid AV partner and goes the extra mile to ensure our business needs are met!

May 8, 2026

Joe, the tech, arrived on time, and although I was running late, he kindly waited for me. The issue in Zoom Room 5 was resolved, and he went above and beyond by running troubleshooting checks in the other rooms as well. Everything is now working properly. Thank you!

April 23, 2026

I truly appreciate the time, care, and thoroughness demonstrated by the technician during the service visit. Their professionalism was evident in every step of the process, and I was especially grateful for their willingness to clearly communicate and walk me through everything that was being done. They took the time to ensure I fully understood the work performed, which gave me great confidence that my concerns were being addressed properly. Thanks to their attention to detail and thoughtful approach, my issues were resolved efficiently and effectively. Overall, it was a positive experience, and I’m very thankful for the high level of service provided.