How Our Clients Score Us: 100%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

165 total responses

85.71

Client Feedback:

August 28, 2024

It appears that your team knows their stuff, which is refreshing.

June 6, 2024

The team, most importantly Thomas, was response to ours and the end users' requirements to get this project designed and sold.

May 31, 2024

Love that they are available and the knowledge they bring to the issues we have.

Project Team

164 total responses

Client Feedback:

93.75

October 27, 2023

All teammates at Immedia have been very professional and helpful!

October 2, 2023

Overall enjoy working with the professionalism of Immedia over the years. If it's not done correctly or doesn't meet expectations, they provide solutions, not additional change orders.

September 13, 2023

Work was done on time; personnel were polite, worked well toghether

Service Team

670 total responses

Client Feedback:

90.16

May 27, 2026

Immedia has always been a solid AV partner and goes the extra mile to ensure our business needs are met!

May 8, 2026

Joe, the tech, arrived on time, and although I was running late, he kindly waited for me. The issue in Zoom Room 5 was resolved, and he went above and beyond by running troubleshooting checks in the other rooms as well. Everything is now working properly. Thank you!

April 23, 2026

I truly appreciate the time, care, and thoroughness demonstrated by the technician during the service visit. Their professionalism was evident in every step of the process, and I was especially grateful for their willingness to clearly communicate and walk me through everything that was being done. They took the time to ensure I fully understood the work performed, which gave me great confidence that my concerns were being addressed properly. Thanks to their attention to detail and thoughtful approach, my issues were resolved efficiently and effectively. Overall, it was a positive experience, and I’m very thankful for the high level of service provided.