How Our Clients Score Us: 80%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

163 total responses

85.71

Client Feedback:

July 14, 2023

Clear, timely communication.

May 4, 2023

Consistency on pricing.

April 12, 2023

Victoria was very responsive and worked hard to make a quote happen within specific time constraints.

Project Team

161 total responses

Client Feedback:

93.75

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

January 13, 2022

Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.

Service Team

653 total responses

Client Feedback:

90.16

November 25, 2025

Great service, timely response, and excellent communication. You guys never let us down.

November 7, 2025

Brandon was a huge help. Quick, knowledgeable, and friendly.

November 3, 2025

I think Mark and his team always do a great job!