How Our Clients Score Us: 80%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

163 total responses

85.71

Client Feedback:

September 18, 2025

Appreciate the partnership with the Immedia team!

September 2, 2025

Great team and great service. Our "Go to" for our AV needs.

June 30, 2025

Jared worked diligently to help nail down the correct scope of work. We rely on Immedia as a partner for A/V, and the willingness to revise and make adjustments when under the gun helped us to win the project together.

Project Team

161 total responses

Client Feedback:

93.75

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

January 13, 2022

Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.

Service Team

653 total responses

Client Feedback:

90.16

March 24, 2025

Our technician Joe did a wonderful job of troubleshooting and diagnosing the problems we were having. We were very grateful to have his help as well as the check-ins from Steve who ensured that we were taken care of.

March 5, 2025

Great support and response time.

March 4, 2025

The service call was promptly answered. Despite their technicians being occupied with other issues, they managed to assist us between jobs. Not only did they resolve the issue, but the technician also provided tools and instructions to help me troubleshoot and resolve future issues independently.