How Our Clients Score Us: 77%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

164 total responses

85.71

Client Feedback:

March 12, 2026

SRPMIC

My experience with Immedia has been outstanding!

September 18, 2025

Appreciate the partnership with the Immedia team!

September 2, 2025

Great team and great service. Our "Go to" for our AV needs.

Project Team

163 total responses

Client Feedback:

93.75

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

January 13, 2022

Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.

Service Team

663 total responses

Client Feedback:

90.16

April 23, 2025

Good service, knowledgeable technician

April 21, 2025

David Kieler was outstanding. He was very knowledgeable and quick to identify the issue. He was readily available to take our call and guide our IT company through the resolution process. Because of his expertise and availability, the problem was successfully resolved. Thank you!

April 18, 2025

The tech did a great job while here. He came to the wrong address initially, but that worked out for the best anyway. Then while at the correct office, he kept in touch with me with what he was finding as he found it. So, great job!