How Our Clients Score Us: 91%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

163 total responses

85.71

Client Feedback:

September 18, 2025

Appreciate the partnership with the Immedia team!

September 2, 2025

Great team and great service. Our "Go to" for our AV needs.

June 30, 2025

Jared worked diligently to help nail down the correct scope of work. We rely on Immedia as a partner for A/V, and the willingness to revise and make adjustments when under the gun helped us to win the project together.

Project Team

161 total responses

Client Feedback:

93.75

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

January 13, 2022

Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.

Service Team

652 total responses

Client Feedback:

90.16

October 22, 2025

The service is great as always! The team finds the problems quickly, does a triple-check on making sure it's corrected and functioning, and always takes the time to explain the issue to me so I understand how to identify and troubleshoot the problem moving forward.

October 1, 2025

Programming was done exactly to our request AND while in the system, the mics were calibrated and leveled.

September 18, 2025

Great technical service, great customer service, and great communication.