How Our Clients Score Us: 80%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

163 total responses

85.71

Client Feedback:

September 18, 2025

Appreciate the partnership with the Immedia team!

September 2, 2025

Great team and great service. Our "Go to" for our AV needs.

June 30, 2025

Jared worked diligently to help nail down the correct scope of work. We rely on Immedia as a partner for A/V, and the willingness to revise and make adjustments when under the gun helped us to win the project together.

Project Team

161 total responses

Client Feedback:

93.75

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

January 13, 2022

Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.

Service Team

653 total responses

Client Feedback:

90.16

November 15, 2021

Immedia has always gone a great job. Very professional, every team member! I've know and worked with Jeff and Immedia for more than 10 years. Jeff should be proud, that every individual I have meet from Immedia (not just with my service call) every situation has worked with clients, as if they were working with Jeff's parents. Great job!!

November 12, 2021

Awesome job guys, very quick response and resolution.

November 4, 2021

Knowledgeable - Fast - Great Communication.