How Our Clients Score Us: 77%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

164 total responses

85.71

Client Feedback:

March 12, 2026

SRPMIC

My experience with Immedia has been outstanding!

September 18, 2025

Appreciate the partnership with the Immedia team!

September 2, 2025

Great team and great service. Our "Go to" for our AV needs.

Project Team

163 total responses

Client Feedback:

93.75

September 18, 2021

Your team is always the BEST! I am pretty behind on any technological advances and every time the IMMEDIA team is here, they always take the time to explain (in terms I can understand) what the issue is/was and how they fixed it. Thank you so much!!

September 17, 2021

As always, the team was professional and did a great job!

September 3, 2021

Staff was excellent to work with from the tech who came on site to diagnose the issue to the techs that installed the equipment. And sales was amazing, we had started this prior to the pandemic and during the year + that we were not allowed to come into the office I never once felt pushed to complete our purchase and install. Very professional and polite always. Great company to work with.

Service Team

663 total responses

Client Feedback:

90.16

September 30, 2021

Matt went out of his way to come out onsite to lend a hand. Solved the issue within 20 minutes of being here and was professional throughout the whole interactions. 10/10 would call Matt back :)

September 27, 2021

Your tech was courteous and generous with his time. He stayed and tested everything to make sure it all worked as it should after installing the POE Injector.

September 24, 2021

Tech Dylan was very thorough and explained in detail what he was working on when asked. He made sure to finish the work orders requested despite the tech issues he was facing. He stayed late just to make sure service was fully completed. Thank you so much, Dylan!