How Our Clients Score Us: 78%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

165 total responses

85.71

Client Feedback:

March 12, 2026

SRPMIC

My experience with Immedia has been outstanding!

September 18, 2025

Appreciate the partnership with the Immedia team!

September 2, 2025

Great team and great service. Our "Go to" for our AV needs.

Project Team

163 total responses

Client Feedback:

93.75

May 16, 2024

The team was reliable, effective and easy to work with. Great experience all around.

March 13, 2024

Everyone I was in contact with at each of the installs was respectful and polite. They explained each piece and answered all of our questions thoroughly. We appreciated the user guides as well.

January 10, 2024

Great team. Ryan is incredibly average but I can look past that. 😃

Service Team

665 total responses

Client Feedback:

90.16

April 23, 2026

I truly appreciate the time, care, and thoroughness demonstrated by the technician during the service visit. Their professionalism was evident in every step of the process, and I was especially grateful for their willingness to clearly communicate and walk me through everything that was being done. They took the time to ensure I fully understood the work performed, which gave me great confidence that my concerns were being addressed properly. Thanks to their attention to detail and thoughtful approach, my issues were resolved efficiently and effectively. Overall, it was a positive experience, and I’m very thankful for the high level of service provided.

January 23, 2026

He was able to get the music up and running. It's been down for months. He had some options for us to choose if wanted to update the system. He would submit as request for Mgmt. to look if we wanted to move forward.

January 8, 2026

Joe took care of the problem and explained what caused the issue.