How Our Clients Score Us: 91%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

163 total responses

85.71

Client Feedback:

September 18, 2025

Appreciate the partnership with the Immedia team!

September 2, 2025

Great team and great service. Our "Go to" for our AV needs.

June 30, 2025

Jared worked diligently to help nail down the correct scope of work. We rely on Immedia as a partner for A/V, and the willingness to revise and make adjustments when under the gun helped us to win the project together.

Project Team

161 total responses

Client Feedback:

93.75

December 15, 2021

The job was done well, but the communication was seriously lacking. I was told to meet the team at our office space at 6 AM. So, I showed up 10 minutes before 6. No one showed up until 7 AM. When I asked the team about it, they told me the job got rescheduled, but no one told me it got rescheduled. So, I had to be at a job site at 6 AM on my day off for no reason. I could have waited an hour. Like I said earlier, the job was done well, but there was definitely a lack of professionalism in communication, and for that, I blame the project manager.

December 3, 2021

I was anticipating the worst, what with the supply chain issues and scheduling challenges, but you all managed to pull it off! The weekly updates that Bert, Kerri, and Tom provided, allowed me to manage the concerns of our Group President (of the business unit purchasing the rooms) and keep him appraised of potential delays. I also appreciated our contingency discussions early on regarding alternate designs and your ongoing efforts to find alternate sourcing. I imagine that you fought some internal and supplier battles to push this over the line. Ultimately, the actions you took on our behalf are why do business with IMMedia. And they are why I recommend IMMedia when I can do so.

November 23, 2021

This was an easy decomm project but, as always, the team from Immedia handled the work with professionalism and promptness getting everything done ahead of schedule!

Service Team

652 total responses

Client Feedback:

90.16

November 25, 2025

Great service, timely response, and excellent communication. You guys never let us down.

November 7, 2025

Brandon was a huge help. Quick, knowledgeable, and friendly.

November 3, 2025

I think Mark and his team always do a great job!