How Our Clients Score Us: 70.3%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

116 total responses
85.71
Client Feedback:
December 19, 2023
Team has been fantastic. Responsive, reliable, professional. Outstanding service and expereince.
November 17, 2023
We have a strong and standing relationship with Carl and the team. We know we can get things done together.
September 29, 2023
Jared in sales has been most helpful as the project scope evolved. He also put us together with MD Acoustics for a full analysis of our project space.

Project Team

140 total responses
Client Feedback:
93.75
December 11, 2023
Professionalism and knowledge of the field.
December 10, 2023
Partnership. With the latest project, I felt that Immedia cared about the final outcome of the new AV.
November 28, 2023
Everyone was great to work with. There were some mix-ups but a resolution was found.

Service Team

530 total responses
Client Feedback:
90.16
February 7, 2024
Clear communication and attention to detail.
February 5, 2024
The fast and knowledgeable service I received
January 30, 2024
We always receive great service from the techs! Thank you!