How Our Clients Score Us: 82%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

109 total responses
Client Feedback:
July 14, 2023
Clear, timely communication.
May 4, 2023
Consistency on pricing.
April 12, 2023
Victoria was very responsive and worked hard to make a quote happen within specific time constraints.

Project Team

118 total responses
Client Feedback:
January 26, 2022
I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.
January 13, 2022
Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.
December 15, 2021
The job was done well, but the communication was seriously lacking. I was told to meet the team at our office space at 6 AM. So, I showed up 10 minutes before 6. No one showed up until 7 AM. When I asked the team about it, they told me the job got rescheduled, but no one told me it got rescheduled. So, I had to be at a job site at 6 AM on my day off for no reason. I could have waited an hour. Like I said earlier, the job was done well, but there was definitely a lack of professionalism in communication, and for that, I blame the project manager.

Service Team

456 total responses
Client Feedback:
July 24, 2023
Your service techs have always been very helpful and nice. Appreciate it.
July 19, 2023
It's a pleasure working with Brandon. Not only does he correct our issues I learn something from him.
June 20, 2023
Great service and quick response