How Our Clients Score Us: 92.75

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

95 total responses
Client Feedback:
January 18, 2022
Cody was helpful and responsive throughout the process.
December 17, 2021
We have been working with Immedia for more than a decade, and we have always been impressed with your sales and service teams. Keep up the good work.
December 1, 2021
You rock.

Project Team

111 total responses
Client Feedback:
December 3, 2021
I was anticipating the worst, what with the supply chain issues and scheduling challenges, but you all managed to pull it off! The weekly updates that Bert, Kerri, and Tom provided, allowed me to manage the concerns of our Group President (of the business unit purchasing the rooms) and keep him appraised of potential delays. I also appreciated our contingency discussions early on regarding alternate designs and your ongoing efforts to find alternate sourcing. I imagine that you fought some internal and supplier battles to push this over the line. Ultimately, the actions you took on our behalf are why do business with IMMedia. And they are why I recommend IMMedia when I can do so.
November 23, 2021
This was an easy decomm project but, as always, the team from Immedia handled the work with professionalism and promptness getting everything done ahead of schedule!
September 18, 2021
Your team is always the BEST! I am pretty behind on any technological advances and every time the IMMEDIA team is here, they always take the time to explain (in terms I can understand) what the issue is/was and how they fixed it. Thank you so much!!

Service Team

391 total responses
Client Feedback:
January 27, 2022
Brandon was so helpful and went above and beyond helping with other questions. Thank you!
January 21, 2022
PM scheduled prior to having tech come out to update service of 2 mics in Gisi Hall. Experienced difficulty somewhat with mics, however unaware of outdated Firmware at time of PM causing additional services to be checked and completed. Denny did a great job and appreciate his time and expertise.
January 11, 2022
Denny was great help!