How Our Clients Score Us: 67.6%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

119 total responses
85.71
Client Feedback:
December 19, 2023
Team has been fantastic. Responsive, reliable, professional. Outstanding service and expereince.
November 17, 2023
We have a strong and standing relationship with Carl and the team. We know we can get things done together.
September 29, 2023
Jared in sales has been most helpful as the project scope evolved. He also put us together with MD Acoustics for a full analysis of our project space.

Project Team

142 total responses
Client Feedback:
93.75
November 28, 2023
Everyone was great to work with. There were some mix-ups but a resolution was found.
October 27, 2023
All teammates at Immedia have been very professional and helpful!
October 2, 2023
Overall enjoy working with the professionalism of Immedia over the years. If it's not done correctly or doesn't meet expectations, they provide solutions, not additional change orders.

Service Team

539 total responses
Client Feedback:
90.16
March 15, 2024
Leading up to the service, I did not receive a call back for several days. I appreciated the service once it happened.
March 14, 2024
Customer service and Attention to detail.. thank you again.
February 22, 2024
Great Customer Service!